Privacy Policy for Telerehab AI

Last Updated: 8th Dec 2025

  1. Introduction

Welcome to Telerehab AI (“we”, “our”, “us”).
We operate a mobile application that offers AI-powered telerehabilitation tools and related services.
We value your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws (including PIPEDA) and applicable international standards.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services.

By accessing or using Telerehab AI, you agree to this Privacy Policy.

  1. Information We Collect

2.1 Information You Provide Voluntarily

When you use our app, you may provide:

  • Account details: name, email address, password
  • Profile information: age, gender, preferences, rehabilitation goals
  • Payment information: processed securely by third-party payment providers
  • Communication data: messages, support requests, feedback
  • Special data (with your consent):
    • Motion or activity data
    • Photos or videos used for rehabilitation analysis
    • Health-related information you voluntarily provide

2.2 Information Collected Automatically

When using our app, we automatically collect:

  • Device type, operating system, and unique device identifiers
  • IP address and general location (country/region)
  • App usage data, interactions, features used
  • Crash logs and performance data
  • Cookies or similar technologies when interacting with web-linked features

2.3 Information from Third Parties

We may receive additional data from:

  • Analytics services (e.g., Google Analytics, Firebase)
  • Payment processors
  • Authentication providers (if you sign in using social platforms)
  1. How We Use Your Information

We use your information to:

Provide and Improve Services

  • Deliver personalized telerehabilitation features
  • Process payments and manage subscriptions
  • Enhance AI performance and accuracy
  • Maintain security and prevent unauthorized access

Communication

  • Respond to support requests
  • Send service updates, important notices, or product information
  • Deliver optional newsletters or promotions (with opt-out)

Analytics & Optimization

  • Evaluate app performance
  • Understand user behavior to improve user experience

Legal & Compliance

  • Meet legal or regulatory requirements
  • Address disputes or enforce agreements
  1. How We Share Your Information

We do not sell your personal information.

We may share information with:

  • Service Providers: hosting, analytics, payment processors, cloud storage
  • Professional Advisors: legal, compliance, or accounting services
  • Law Enforcement: if required by law or to protect safety
  • Business Transfers: mergers, acquisitions, or corporate restructuring (with notice)

All third parties must protect your information and use it only for authorized purposes.

  1. International Data Transfers

Since we serve users worldwide, your data may be processed in countries outside your residence.
We use appropriate safeguards to ensure adequate protection of your personal information.

  1. Data Retention

We retain your information only as long as needed for:

  • Delivering services
  • Fulfilling legal obligations
  • Resolving disputes
  • Improving our platform

You may request deletion of your account at any time.

  1. Data Security

We implement technical, administrative, and physical safeguards, including:

  • Encryption in transit and at rest
  • Secure authentication and access controls
  • Monitoring for unauthorized access

However, no method of storage or transmission is 100% secure.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Object to processing
  • Request data portability

To exercise your rights, email us at info@telerehabilitationai.ca.

  1. Children’s Privacy

Telerehab AI is not intended for children under 13.
We do not knowingly collect personal information from children.
If we become aware of such data, we delete it promptly.

  1. Cookies and Tracking Technologies

We may use cookies, device identifiers, and similar technologies to:

  • Customize your experience
  • Analyze usage patterns
  • Improve app performance

Users can adjust cookie settings through their device or browser settings when applicable.

  1. Updates to This Policy

We may revise this Privacy Policy from time to time.
Changes will be posted with an updated “Last Updated” date.
Continued use of the app indicates acceptance of the revised policy.

  1. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Email: info@telerehabilitationai.ca
Address: 63 Shandon Drive, Scarbrough, Ontario, M14 4M4, Canada